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User Guide

REFUND TATS

Refunds initiated by the merchant reflect into the customer's account based on the original mode of payment.

Please refer below to find out when the amount is credited to the customer and through which channel:

 ORIGINAL MODE OF PAYMENT

 REFUNDED TO

 TIMELINE

 Credit Card

 Source (the same card from which original transaction was done)

 7-9 working days from the date when refund was processed by the merchant. The average is 2 days.

 Credit Card + Wallet

 The Credit Card amount is refunded back to source (the same card from which original transaction was done).

 The Wallet amount is refunded to Wallet.

 Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days.

 Wallet refund is immediate.

 Debit Card

 Source (the same card from which original transaction was done).

 Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days.

 Debit Card + Wallet

 The Debit Card amount is refunded back to source (the same card from which original transaction was done).

 The Wallet amount is refunded to Wallet.

 Debit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 3-4 days.

 The refund to wallet is immediate

 UPI

 The refund is credited to the UPI linked account using IMPS.

 Refund is credited back on the same or the next day.

 UPI + Wallet

 The wallet amount is refunded back to the user's wallet.

 UPI amount is refunded back to the user's account using IMPS.

 Refund to wallet is immediate.

 For IMPS, the refund is credited back on the same or the next day.

 Wallet

 The amount is refunded back to the user's wallet.

 Refund to wallet is immediate.